Connect Microsoft Teams to the global phone network with SmartChoice Direct Routing. Keep Teams as your interface — gain full control, advanced routing, and enterprise reliability.
Microsoft Teams is where your teams collaborate. But it wasn’t built for enterprise telephony scale. SmartChoice connects your existing voice infrastructure to Teams through Direct Routing — giving you global calling, compliance, and control without disrupting your users.
Your users stay in Teams.
Your IT team gains the control, flexibility, and visibility it needs.
Full Control: Manage routing, numbers, and policies your way.
Global Reach: Connect users and sites worldwide with local breakout.
99.999% Uptime: SLA-backed, redundant network infrastructure.
Compliance-Ready: HIPAA, PCI, and FINRA standards built in.
Familiar Interface: Teams stays the same — we power what’s behind it.
It’s a seamless upgrade that turns Teams into a fully managed business phone system, enhancing productivity, simplifying IT, and supporting today’s flexible hybrid work environments. Backed by enterprise-grade voice infrastructure and personalized support, it’s a smart move for clients ready to modernize how they connect and grow.
Empower your organization with a unified communication hub that brings together voice, chat, video, and integrated Office document access. It works seamlessly across desktop, mobile, and remote environments to support your hybrid workforce with consistency and security.
Power seamless collaboration across your organization with built-in Microsoft tools like Planner, OneNote, and SharePoint. Simplify document sharing, streamline workflows, and keep every conversation secure and connected—whether your teams are in the office, remote, or on the move.
Experience seamless communication with SmartChoice UCaaS + Teams, combining Microsoft Teams’ collaboration tools with SmartChoice’s reliable voice platform. Keep your existing hardware while gaining enterprise features like four-digit dialing, CRM integration, and advanced analytics—all backed by 24/7 white-glove support. A unified, scalable solution built for modern businesses.
Integrate Microsoft Teams with your existing on-prem PBX using Smart SIP & Enhanced PRI + Teams — gain Teams’ advanced calling features without replacing your hardware or infrastructure. Retain your phones, cabling, and licenses while adding four-digit dialing, call queuing, voicemail-to-email, presence routing, and full 24/7 U.S.-based support.
Deliver smarter customer service with Smart Contact Center + Teams — an omni-channel platform that lets agents manage live chat, phone, email, and SMS all from one interface. Gain real-time analytics, automated reporting, sentiment tracking, CRM integrations, and customizable tools to improve responsiveness and customer satisfaction. Backed by 24/7 U.S. support and flexible deployment across physical phones or softphone apps.
Harness the full power of Microsoft Teams without overspending—Smart Direct Routing + Teams connects Teams to SmartChoice’s voice platform so you can make and receive calls on any device. You pay only for the call paths you need, while getting features like call routing, voicemail-to-email, call recording, and 24/7 U.S. white-glove support. A cost-efficient, flexible, enterprise–grade solution built on reliability and scalability.
Add SMS/MMS into Microsoft Teams with SmartChoice SMS/MMS for Teams — unify texting, multimedia, and voice under one platform. Enable multiple agents to share inboxes, respond from any device, and manage group messaging efficiently. Fully compliant (10DLC), secure, and built to support industries like healthcare, retail, finance, education, and more.
Reliable PSTN calling into Microsoft Teams without requiring Microsoft Phone System (PBX) or E5 licenses. Users make and receive calls directly inside Teams, while SmartChoice delivers enterprise-grade PBX features, compliance, and analytics—all managed in the SmartChoice portal.
Learn about what is needed to get started and the features we can provide.
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